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September 5, 2015
Arik Air rated 3-star by Skytrax
Skytrax has released its annual world
airline star ratings, ranking airlines
by the quality of their front-line
product and service standards. Nigeria’s
Arik Air made 3-star ratings alongside
119 other airlines in the world. Arik
Air is the only rated Nigerian airline.
According to Skytrax website, “The
3-Star Airline Rating is awarded to
airlines delivering a fair Quality
performance that conforms to an industry
“average” of acceptable product and
service standards.
South Africa Airways, Air Mauritius,
Royal Air Maroc, Air Seychelles were
rated 4-star, while six Asian airlines
and one Gulf carrier were rated 5-star.
The 3-Star Airline rating signifies a
satisfactory standard of core product
for most travel categories (ie. cabin of
travel), but it also reflects some
inconsistency amongst either standards
of front-line staff service or product
delivery for the cabin Service and their
home-base Airport environments.”
Other African airlines in the 3-star
category are: Air Algerie, Ethiopian
Airlines, Kenya Airways, Egypt Air, Air
Namibia, LAM Mozambique Airlines, TAAG
Angola Airlines.
Meanwhile, four African airlines made
the 4-star ratings , South African
Airways, Air Mauritius, Royal Air Maroc
and Air Seychelles.
The much enviable 5-star ratings has ANA
All Nippon Airways(Japan), Asiana
Airlines (South Korea), Cathay Pacific
Airways(Hong Kong), Garuda Indonesia
(Indonesia), Hainan Airlines(China),
Qatar Airways and Singapore Airlines in
the category.
“The ultimate Quality Approval, this
5-Star Airline rating is awarded to
airlines achieving the highest, overall
quality performance.
The 5-Star Airline rating recognises
high standards of airport and on-board
product, together with consistent and
high standards of staff service delivery
across both the airport and cabin
service environments. This prestigious
5-Star Airline rating recognizes
airlines at the forefront of product
and/or service delivery
excellence,”Skytrax said.
CENTRAL AND WEST
AFRICA'S LARGEST AIRLINE WILL COMMENCE
SCHEDULED FLIGHT OPERATIONS FROM LAGOS,
NIGERIA TO ABIDJAN VIA COTONOU, BENIN
REPUBLIC
Central and West Africa’s largest airline
will commence scheduled flight operations
from Lagoa, Nigeria to the Ivorian city via
Cotonou, Benin Republic.
The new service will begin operation on
February 16, 2015, and will operate
four-times weekly on Mondays, Wednesdays,
Fridays and Sundays.
The route will be operated using Arik Air’s
Bombardier CRJ900 aircraft configured with
10 Business Class and 64 Economy Class
seats.
Arik Air’s Managing Director/Executive Vice
President, elaborated on the new service:
“Abidjan is a preferred destination for
Nigerian businessmen and women. Arik Air’s
foray into this commercial city will make
life a lot easier for our guests who have
been yearning for flight connection between
Nigeria and Cote d’Ivoire. This service will
further underline Arik Air’s position as
West Africa’s premier airline.”
On Mondays, the outbound flight will depart
from Murtala Muhammed International Airport,
Lagos at 14:45pm arriving into Cotonou
International Airport at 15:15pm. The flight
then departs Cotonou at 16:00pm and arrives
at Felix Houphouet Boigny International
Airport, Abidjan at 16:20 pm. The return
flight departs Abidjan at 17:05pm arriving
into Cotonou at 19:25pm. The return flight
leaves Cotonou at 20:10pm and arrives in
Lagos at 20:40pm.
On Wednesdays, Fridays and Sundays, the
outbound flight departs Lagos at 11:15 am,
and arrives into Cotonou at 11:45am. It will
then depart Cotonou at 12:30pm arriving into
Abidjan at 12:50pm. The inbound flight
departs Abidjan at 13:35pm and arrives into
Cotonou at 15:55pm. The return flight
departs Cotonou at 16:40 pm to arrive in
Lagos at 17:10 pm.
The Lagos – Abidjan service is Arik Air’s
first new route in 2015, and marks the
airlines seventh destination in West Africa.
Abidjan is the economic centre and former
official capital of Cote d’Ivoire and the
third largest French speaking city in the
world, after Paris and Kinshasa. The city is
considered a cultural hub of West Africa and
is characterized by a high level of
industrialization and urbanization.
Arik Air is West-Africa’s leading airline
operating a domestic, regional and
international flight network. It operates
mainly from two hubs at Murtala Mohammed
International Airport, Lagos and Nnamdi
Azikiwe International Airport, Abuja.
NIGERIA: EMIRATES, ARIK
AIR SIGN MoU FOR BUSINESS EXPANSION
By Chinedu Eze
Emirates, a global connector of people
and places, and Arik Air, West Africa's
leading airline, have signed a
Memorandum of Understanding (MoU) to
develop and expand their existing
commercial relationship and explore
further areas of co-operation.
The two airlines currently have a
one-way interline agreement, whereby
Emirates passengers are connected
throughout Nigeria and West Africa via
Arik Air's current domestic and regional
network.
Emirates' Divisional Senior Vice
President, Planning, Aeropolitical and
Industry Affairs, Adnan Kazim signed for
Emirates, while Arik Air's Managing
Director, Chris Ndlulue, sign for his
company.
Speaking after the signing, which took
place at Emirates Group Headquarters in
Dubai, Kazim said the two airlines have
expressed interest in exploring ways to
expand on their existing commercial
relationship and to look at different
areas in which they can cooperate.
Kazim: "Both Emirates and Arik Air have
expressed interest in exploring ways to
expand on our existing commercial
relationship and to look at different
areas in which we can cooperate that
will be mutually beneficial to both
airlines, such as seamless connectivity
for Emirates' customers to destinations
in Nigeria and other central and western
Africa counties via Arik Air's hubs in
Abuja and Lagos, and for Arik Air's
customers to Emirates worldwide network
via our hub in Dubai."
"The parties also intend to explore the
potential of code share arrangements as
passenger traffic flows mature between
both parties' networks," he added.
Also commenting on the MoU, Ndlulue said
Arik Air was delighted to partner with
Emirates. He said: "Both airlines share
a similar vision of convenience and
safety for our customers. While Arik Air
is happy to open its network in Nigeria
and West Africa to Emirates passengers,
we are excited at the vast worldwide
network of Emirates being made available
to Arik Air's passengers. The invaluable
cooperation between the two airlines
offers a lot of synergy to both airlines
in achieving their objectives."
Under the MoU, Emirates and Arik Air
will also explore other areas of
cooperation for the future, including
frequent flier programmes, passenger and
cargo handling.
Nigerian Arik Air is the largest airline
in Western and Central Africa and has
developed and successfully operates an
extensive domestic route network in
Nigeria, and regionally across Western
Africa from its twin hubs in Lagos and
Abuja and Johannesburg in South Africa.
It also operates intercontinentally to
New York and London from its Lagos hub.
Emirates is one of the world's leading
international airlines and flies to more
an 140 destinations in 81 countries
across six continents. It operates the
world's largest fleet of Boeing 777
aircraft and Airbus A380s.
NIGERIA: ARIK AIR SAVOURS
AFRICAN ACHIEVERS AWARD
Arik Air said its best is yet to come as the airline
relishes the Organisation of the Year award bestowed
on it by the African Achievers Award in Accra,
Ghana.
The awards ceremony held at the Presidential Banquet
Hall, State House, Accra, Ghana on February 28 was
attended by African diplomats and State Governors
from Nigeria.
According to the Managing Director of Arik Air, Mr.
Chris Ndulue, the Organisation of the Year Award is
a true testimony of the rare and unique
people-centric leadership qualities which the
airline has displayed so far in the aviation sector
across the globe as noted by the organizers.
"This award further confirms the place of Arik Air
as not just West Africa's premier airline but also
the pride of Africa. Though Arik Air is a recipient
of several national and international awards, every
award reminds us of our commitment to continue to
provide safe and comfortable air-travel experience
for our teeming guests within Africa and across the
globe," Mr. Ndulue noted.
He stressed that Arik Air will continue to strive to
ensure that it transforms air transportation not
only in Nigeria but the whole of the African
continent. "This was the reason why we decided to
change the old order in 2006 by operating brand new
aircraft thus becoming the first operator of new
aircraft in Nigeria in almost two decades.
"The African Achievers Award is a call to do more
and we at Arik Air will continue to improve on those
qualities that have earned us this recognition
because we believe that our best is yet to come. In
the months ahead, we are going to be launching new
routes as we strive to consolidate our position as
the first choice for air travel within Nigeria and
other destinations we serve in Africa, Europe and
America," the Managing Director stressed.
Caption: Delta Air Lines Delta Adds New Service to
Its Operations
Delta Air Lines this summer will continue its
expansion at Los Angeles International Airport with
new daily nonstop service to Austin, Texas, and
Boise, Idaho, along with new daily nonstop service
to San Salvador, El Salvador, pending government
approval. Delta also has filed for approval to begin
daily service between Los Angeles and Monterrey,
Mexico.
"With direct access to all of the key U.S. tech
markets as well as additional Latin service through
our gateway at LAX, we can continue to provide
business and leisure customers with the best service
options to meet their travel needs,"said Delta's
senior vice president - Network Planning, Bob
Cortelyou, "Los Angeles is a key market for Delta as
we continue growing our presence on the U.S. West
Coast." Service from Los Angeles to Austin and San
Salvador will be operated using Delta Boeing 717 and
Boeing 737 aircraft, respectively. Service from Los
Angeles to Boise and Monterrey will be operated by
Delta Connection carrier Compass Airlines using
two-class, 76-seat CRJ-900 aircraft.
With new service to Austin, Delta will now connect
Los Angeles' growing Silicon Beach tech and startup
community with all the major tech centers in the
United States, including: Boston, beginning June 5;
New York; Oakland, Calif.; Portland, Oregon; Salt
Lake City; San Francisco; San Jose, Calif.; Seattle;
and now Austin.
Additionally, customers in Austin, Boise, Monterrey
and San Salvador will soon have one-stop service to
Tokyo-Narita, Tokyo-Haneda, and Sydney through
Delta's international gateway in Los Angeles.
Delta has made significant enhancements to its Los
Angeles service both on the ground and in the air in
the last few years. Travelers through Los Angeles
will enjoy the benefits of the $229 million
expansion and enhancement of Terminal 5 at Los
Angeles International Airport. The current project
will double the size of the ticketing lobby and
screening checkpoints, open an exclusive, separate
Sky Priority lobby and checkpoint, and include
renovations to the Delta Sky Club and new baggage
carousels. The project has already begun and is
scheduled to take place in several phases with full
completion in 2015.
Delta currently operates 130 flights to 43
destinations from LAX, and every flight offers
BusinessElite/First Class and Economy Comfort
seating. By this summer, Delta will operate more
than 140 peak-day flights to LAX, including our new
service. Nearly every domestic flight features Wi-Fi
service.
ARIK AWARDED THE MOST SAFETY AND SECURITY AWARE AIRLINE
IN WEST AFRICA
Security Wathch
Africa's Board of Trustees, Executive Committee and
2011 Awards Pnel of Judges after a careful examination
of all airline's records have awarded Airk Air to be the
most safety and security conscious airline in nigeria
and West Africa. The judges tool into consideration the
operational date of all airlines operating in West
Africa in general and Nigeria in specific.
Arik air's unfiltered
commitment in implementing its security and safety
operations as well as its compliance to the standards of
International Civil Aviation Organisation (ICAO) has
been the major factor in the airline bagging the award.
The award will be presented to the airline later today
in Gambia. This is part of the 8th Security Watch Africa
Awards.
Arik had also bagged
the same award for 2007/2008. The airline in a statement
said they have invested heavily in screening equipment
and are reportedly the only airline that has independent
screening of passengers before departure.
Arik Air with its new
roués innovative strategies, and safety and security
awareness seems to become the next big thing in Africa.
Bombardier Aerospace of Canada-Arik Air Limited
- A Nigerian private airline, Arik Air Limited,
and Bombardier Aerospace of Canada are to hold a
meeting, seeking to strengthen the existing
business relationship between the two
organizations. Mr. Adebanji Ola, the Public
Relations and Communications Manager at Arik,
disclosed
this
in a statement released to aviation
correspondents in Lagos on Friday.
He said that the meeting, to be held between 25
and 29 August in Montreal and in Charlevoix,
Quebec, Canada, would be attended by three other
partners of Bombardier.
The President of Bombardier Commercial Aircraft,
Mr. Mike Arcamore, would lead the Bombardier
delegation while Arik Air Chairman, Sir Joseph
Arumemi-Ikhide, would head the Arik Air team to
the meeting.
The meeting would also unveil the new Premier
CSeries (Bombardier’s Next Generation aircraft)
in Charlevoix, Quebec, the statement said.
According to Ola, 'participants will also
deliberate on how they could collaborate on the
establishment of maintenance facilities, support
services, training and exchange of personnel.
Similarly, the future aircraft order by Arik Air
would also be on the agenda of the five-day
meeting, the statement added..
The statement added that Arik Air has become one
of Bombardier’s biggest customers in Africa.
Arik Air and Bombardier Aerospace have had a
long standing business relationship, dating back
to 2006 when the Arik Airline took delivery of
three new Bombardier CRJ900 aircraft.
The Nigerian airline is the first in Africa to
operate the Bombardier CRJ900 and the Q400
aircraft. It currently operates four CRJ900 and
two Q400 aircraft. Source Africa News.
ARIK AIR CONTINUES TO
DISTINGUISH ITSELF IN AIRLINE SPACE
In April 2006, Arik
Air was born, supplanting Nigeria
Airways Limited in Lagos. The
first commercial vehicle to fly was the
Bombardier CRJ 900 aircraft, and by
December 2008, the Airbus A340-500 was
launched, flying between Lagos and
London’s Heathrow. The Airbus was unique
to Arik Air’s arsenal of planes because
it offers flat beds and 17-inch monitors
for its first-class passengers. In
addition, these planes have a communal
space, providing a nice change of
scenery for bored and weary flyers with
its sofas and bar lounge.
By 2009, Arik Air expanded service on
the continent from Lagos to Sierra
Leone, Senegal, Ghana, Liberia, and the
Gambia and also holds the distinction of
being the only nonstop flight between
New York and Nigeria. Today, Arik Air
serves 21 locations in Nigeria and 33
locations without.
Since its inception, the airline company
has won the International Quality Summit
Award for Excellence and Business
Prestige and the Best Security and
Safety Conscious Airline in Nigeria. NewsOnespoke
with Vice President of Arik Air’s
America division Robert
Brunner about why the airline
carrier soars above its competitors and
whether it is true that one can get a
bite of authentic African cuisine en
route.
NewsOne: How important are passengers to
the company?
Robert Brunner: Customers are
of the utmost importance to Arik Air.
Without passengers, we don’t have a
business. Our focus is customer safety,
security, and comfort. Everything we do
— from safety and security to catering
and marketing — is done with the
customer at the forefront of our
thinking. We want to provide our
passengers with the best possible
experience with each and every
interaction they have with Arik Air.
NewsOne: How does Arik distinguish
itself from other airplane carriers?
RB: We are distinguishable from
our competitors in a number of very
distinct ways:
- We are the only airline to fly from
New York JFK non stop to West Africa.
- Arik Air is the biggest and
fastest-growing airline in West and
Central Africa.
We have won numerous safety awards,
including receiving the award for Best
Security and Safety Conscious Airline in
West and Central Africa three times
consecutively by Africa’s foremost
security and safety magazine, Security
Watch Africa.
- Arik Air has the youngest fleet in the
industry.
- The airline boasts the most legroom of
any airline flying to West and Central
Africa.
- Arik Air is the only airline offering
same carrier connections domestically in
Nigeria.
NewsOne: What future plans does Arik
have, i.e., expansion, upgrades?
RB: Arik Air continues to grow,
having just added flights to Cotonou,
Benin, from Lagos and Dakar, Senegal,
from Abuja. We also have numerous
aircrafts on order to support future
growth plans, including possible
expansion to the Middle East (Dubai).
NewsOne: Why should travelers select
Arik Air?
RB: Along with the items raised
previously about why we are different
from other airlines, from the first time
a passenger steps on to our aircraft
they begin to experience the best that
Africa has to offer, including African
cuisine, Nollywood films, African music,
and African flight attendants, with a
natural understanding of African
culture.
A Determined Chairman, An Honest VP And A
Game-Changing Airline: A Love
Posted: 07/27/2012 7:00 am
After all, with sky-high fuel costs,
plummeting budgets and increasing
bankruptcies, the global aviation industry
is driven more by the bottom line and less
by emotion. Yet when it comes to Nigeria,
the bottom line seems bleaker still. From
2002 to 2006, the country was plagued by a
series of tragic plane crashes which took
hundreds of lives and eroded consumers'
ability to trust their domestic airlines.
Global brands like Virgin have tried -- and
failed -- to reverse this misfortune by
partnering with the Nigerian government, as
they did in September 2004 to launch a
flag-carrying airline.
Minted Virgin Nigeria Airways, the
partnership never quiet took off, and by
September of 2009, it was over. Stakeholders
re-branded the airline as Nigerian Eagle
Airlines, and upon buying majority ownership
in 2010 Jimoh Ibrahim renamed it Air
Nigeria. New names didn't solve Air
Nigeria's old problems, and the airline
remained dogged by safety issues,
culminating in its grounding in June 2012.
Yet these pale in comparison to Lagos-based
Dana Air, the airline behind the tragic
plane recently, which led to over 150
deaths. In such an environment there's no
reason nor logic nor business plan that
would move a sound investor to launch an
airline in Nigeria.
Nothing really. Except for love.
It was was a love of country that inspired
engineering magnate Sir Joseph
Arumemi-Ikhide to, as he tells it, "return
Nigeria to its rightful place, as a leading
aviation market." To that end Ikhide
purchased two Bombardier CRJ aircraft in
2006 and hired staff to fly the popular
route between Nigeria's old and new
capitals, Lagos and Abuja. These were the
first new planes to be flown in Nigeria in
20 years. Beyond being a point of pride for
the upstart airline, it served a very
practical purpose for Nigeria's domestic
fliers who at the time numbered over six
million. (Reports show that by 2011, that
figure skyrocketed to 12 million.) In the
years since, Arik Air's fortunes and
presence have equally grown. In technology,
they are leaders not just in Nigeria -- but
on the world stage.
Their use of the prestigious monitoring
service Lufthansa Technik AG, the leading
independent provider of maintenance for
aircraft, is a first not just for Nigeria
but the African continent as a whole. That
dedication to safety has served Arik well in
their rapidly expanding roster of locations,
which has far surpassed their inaugural
route to include several cities in
sub-Saharan Africa, the U.S. and England.
It's also earned them back to back awards
from Security Watch Africa as the Best
Security & Safety airline in Nigeria from
2007 to 2009. The net result has been an
aggressive growth in Arik's market share,
which the Nigerian Civil Aviation Authority
confirms is at 58% and rising.
The rapid rate at which Sir Arumemi-Ikhide
has accomplished the above is not lost on
him.
"What has been actualized has outstripped my
vision for this airline," he says in our
exclusive interview. "If someone told me on
our inaugural flight day (29 October 2006),
with one aircraft and one route and a
handful of staff, that just over five years
later we would have grown to a fleet of 23
aircraft, deployed on 44 routes with over
130 flights daily being run by a staff of
over 2,500 worldwide I would not have
believed it. That's not to say that was not
my ambition, it is just the sheer pace of
how it has grown that has been
breathtaking."
The success has firm foundation in Ikhide's
most impressive investment of all: his
workforce. Arik Air has placed its onus on
hiring and developing top notch pilots
within the country. Key to this plan is
grooming female captains, of which Arik
currently has over a dozen. Despite its
pro-Nigeria philosophy, the carrier also
values a diverse staff and has employed
several esteemed airline professional from
Europe and the U.S. to develop the growing
airline.
Chief among these is Bob Brunner, Arik Air's
affable, honest and straight-shooting Vice
President of Americas. With over 30 years
experience at British Airways, where he
started from the ground up and rose to
executive ranks, Brunner is a seasoned vet
in the industry. The native New Yorker he
has a remarkable understanding and passion
for the Nigerian market which serves him
well in his task of building Arik's presence
in the U.S, and specifically the New York
market.
"Nigerians are proud of their heritage and
our owners want the airline to be a point of
national pride." says Brunner. "[We want] a
business that shows Nigerians can run a
global, service-oriented business which can
successfully compete with the well-known
airline brands. A business all Nigerians can
be proud to look at and say 'That's my
National Airline.'"
Such insight will be key in overcoming
current challenges that dull Arik Air's
competitive edge in the U.S market. These
include developing programs and technologies
that are standard to a New York audience
such as online check-in, partnerships with
international carriers and frequent flyer
programs.
"We are very focused on constant
improvement," asserts Brunner. "We know when
we made the decision to fly to London, New
York and Johannesburg we would be a
five-year-old airline competing with
companies with more than 50 years
experience. We couldn't possibly have all
the infrastructure developed that they had
and thus all the same offerings. We are
focused on those things that will have the
most impact -- give the customers the most
benefit. Even as we are today, Arik provides
the best travel experience from JFK to Lagos
of any airline. "
Brunner's sentiment may be subjective, but
it proved truthful on my recent flights
between New York and Lagos. From first class
to the economy cabin, the craft was clean,
modern and boasted a decor that lovingly
paid homage to Nigerian culture.The
Lagos-based crew was friendly and attentive
as they graciously welcomed guests aboard.
Mealtime was a cultural celebration with a
menu that offered Western style dishes but
highlighted Nigerian specialties like joloff and
okra soup.
On both routes, the hundred-plus customers
who packed the flight exuded greater to
lesser degrees of joy over the experience.
But whether reclining in Arik's luxe first
class cabin, chatting over cocktails at the
in-flight bar, or mingling in spacious
economy seats, no one was indifferent.
Superior service and a sense of cultural and
national pride peppered the experience Arik
created for these customers. It was
something that was entirely lacking in
subsequent flights I took on other national
airlines like Air Nigeria and Aero Charter.
At the end of the flight as I observed
sleepy-eyed, satisfied customers greet
attendants good-bye and their final
destination hello, one thing was clear about
Arik Air: love may have everything to do
with it after all.
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