Choosing a Career in the Tourism
and Hospitality Industry
By Helen C. Broadus

Many more African-Americans are finding rewarding career opportunities in the tourism and hospitality industry, which is the world's largest employer. An estimated 255 million people worldwide are employed directly or indirectly in travel, tourism and hospitality-related jobs and the industry is expected to create 144 million more jobs by the year 2005. These increasing numbers mean increasing employment opportunities for people in general and for minorities in particular, since minorities are the fastest growing segment of the U.S. population and workforce. Surprisingly, a large number of African-American professionals are finding the tourism and hospitality industry to be a viable employment alternative that offers a wide variety of career options and advancement potential. (People with diverse backgrounds and training can find meaningful employment and productive careers in the tourism and hospitality industry. There are opportunities that exist at the convention and visitors bureaus, at individual accommodations or with hotel management. Individuals can also find a variety of positions at local attractions with travel agencies and mass travel/transportation companies, like airlines and passenger bus companies. In fact, some of the most overlooked possibilities are professional meeting planners, group tour planners and event coordinators who often work with a specific targeted audience. Sports tourism is also an emerging career option to consider.

Although some believe there is a huge number of African-Americans in the tourism and hospitality industry, this is far from being true. Unfortunately, there is not a major influx of minorities into the industry. Most people still perceive the industry as either manual labor positions or low-paying desk clerk jobs, but the tourism and hospitality industry is a growing industry where typically promotion comes quickly for those who are focused and looking to excel. Many national and international corporations in the tourism and hospitality industry are also eager to recruit and train African-Americans for positions in management. The bottom line being that there are a wealth of opportunities available.

Over the past few decades there have been slow-to-moderate changes in the tourism and hospitality industry for African-Americans. In the past, the perception was that to work in this industry, you had to start at the bottom of the totem pole working in housekeeping or kitchen services. Now that more colleges are offering hospitality as a major, more students are becoming interested as well as educated in this field of employment.continued below)


Talent Search:

Below is a brief capsule of a talented young lady we met on our most recent trip to East Africa.

Angela Tenga is a 24 -year old Tanzanian. Single. Has a Bachelor of Commerce in Marketing and Accounting at Mysore University in India. She would like to work in: Canada, Australia, Switzerland and other countries in Europe, also in Africa . If you are interested in contacting her for possible employment, please contact our Careers Dept. at airhwy@dowco.com.

Her personal E-mail is: angeltenga@yahoo.com


 


Global Practice for Aviation/Aerospace/Defense and Related Technologies

PHILADELPHIA: Right Management Consultants, Inc. (NASDAQ: RMCI), a global consulting firm specializing in career transition and organizational consulting services, announced today the introduction of the company's industrial practice for Aviation, Aerospace, Defense and Related Technologies. The practice affords specialized focus and delivery of services across Rights offices worldwide.

"The development of practices that focus on specific industries is a direct by- product of client-driven needs," stated John P. Schreitmueller, Corporate Senior Vice President of Strategic Business Development and Practice Leader for the firm's aviation, aerospace and defense initiatives. In an interview yesterday, Mr. Schreitmueller further indicated that "deep knowledge of cultures, business requirements and talent management in these sectors affords our clients not only a significant savings in time as we approach meeting their specific needs, it also serves as a bridge for Right to establish long-lasting business partnerships with organizations in the aviation, aerospace and defense communities."

Specialization in specific industries is a methodology new to the traditional career transition/consulting community. "As Right has dramatically expanded its resources to serve clients across multiple geographers, the firm is expanding in parallel its abilities to concentrate on customized solutions of exceptional quality for clients whose needs require a comprehensive grasp on how talent moves into, within, and out of organizations in particular industrial sectors," said Mr. Schreitmueller. He further stated the firm has plans to introduce additional industrial practices over the next year.

Headquartered in Philadelphia, Right Management Consultants offers services to corporations and organizations of all sizes through a global network of more than 300 service locations and the Internet. The company is a worldwide leader in customized career transition solutions and also offers a wide range of organizational consulting services, including organizational performance, leadership development and talent management services. In combination, the two lines of business enable Right to help businesses manage the entire life cycle of their employees.

Contact: JOHN P. SCHREITMUELLER

(404) 504-5000

Aviation & Electronic Schools of America

Continued from above
AESA's accredited courses include FAA Airframe & Powerplant, FAA Inspection Authorization, FAA Inspection Authorization Renewal, FCC General Radiotelephone Operator's License, FCC Radar Endorsement, FCC GNDSS Radio Maintainer's and Operator's Licenses, Fiber Optics (Basic or Advanced), Computer Building and Configuring, Computer Service Technician, and Microsoft Certified Systems Engineer courses. AESA is the first educational institute in the world to be certified for all of the above courses.
AESA has been working diligently to gain various approvals and accreditation that would serve the requirements of their student body. Recently they have been granted California State Approval (in addition to their registered status), and are now a Microsoft Certified Technical Education Center (CTEC). The newly granted COE accreditation is complimentary to AESA's standing.
PO BOX 1810 * 210 s. Railroad Street * Colfax, Ca 95713
530 - 346-6792* Fax (530) 346-8466
E-mail aesa@aesa.com - Internet http://www.aesa.com

Our CAREERS SECTION welcomes items from North America and beyond. Please send your listings of employment opportunities, partnerships, exchanges, apprenticeships and training services by E- MAIL.

Aviation Industry Careers
http://www.aviationcareer.net

Aviation & Electronic Schools of America earns National accreditation
Colfax, Calif: Aviation & Electronic Schools of America announced today that they have been accepted by the Council on Occupational Education as a nationally accredited educational program. As a result, all of AESA programs are now accredited and most can be used to earn college credit. AESA's accredited courses include FAA Airframe & Powerplant, FAA Inspection Authorization, FAA Inspection Authorization Renewal, FCC General Radiotelephone Operator's License, FCC Radar Endorsement, FCC GNDSS Radio Maintainer's and Operator's Licenses, Fiber Optics (Basic or Advanced), Computer Building and Configuring, Computer Service Technician, and Microsoft Certified Systems Engineer courses. AESA is the first educational institute in the world to be certified for all of the above courses.
AESA has been working diligently to gain various approvals and accreditation that would serve the requirements of their student body. Recently they have been granted California State Approval (in addition to their registered status), and are now a Microsoft Certified Technical Education Center (CTEC). The newly granted COE accreditation is complimentary to AESA's standing.
PO BOX 1810 * 210 s. Railroad Street * Colfax, Ca 95713
530 - 346-6792* Fax (530) 346-8466
E-mail aesa@aesa.com - Internet
http://www.aesa.com

Opportunities for the older persons
in British Columbia's Lower Mainland / Greater Vancouver area. Employment Net 515.8221

Canadian Council for Human Resources
in the Environment

CCHREI was established in 1993 as a nonprofit organization to assist the environment industry in developing and implementing a national human resource strategy. We understand that the environment industry faces particular challenges in the human resources field. Created to assist with those challenges, we at CCHREI believe that our programs would interest your readers/members. CCHREI is continuously developing new programs (a brief description of each program is included below) to provide the environment industry with effective HR solutions. CCHREI is currently concentrating on the recruitment and retention issues facing environment sectors, the certification of environmental practitioners, and helping young Canadians enter the environmental labor market.

Environmental Recruitment Retention Learning Project (ERRL) CCHREI's latest venture concentrates on resolving the recruitment and retention issues that confront the environment industry. ERRL offers companies the opportunity to increase their current employees' productivity by identifying and closing their potential skill gaps. Using CCHREI's national occupational standards as a foundation, ERRL creates skill profiles to determine specific areas where environmental practitioners would benefit from professional development and training opportunities. The program emphasizes the mutually beneficial practice of employers and employees working together to focus on life long learning and skills development.

Canadian Environmental Certification Approvals Board (CECAB)
Established by CCHREI, CECAB offers a national, voluntary certification program for environmental practitioners. CECAB certification provides formal recognition of an environmental practitioner's skills, knowledge and experience. In operation since August 2000, over 110 applicants are in the process of completing their on-line certification process. Certification is based on a practitioner's ability to do certain environmental work activities, demonstrate experience, and have their level of competence validated by peers. To further accommodate its members, CECAB is also adding a list of conferences to its web site. If you are aware of any upcoming conferences that would be useful to members please inform us. In implementing this program, CECAB is providing an essential tool to develop the highly skilled workforce Canada needs to compete in the global market. For more information please consult CECAB's website at www.cecab.org or contact Patricia Miller at registrar@cchrei.ca.

EnviroCareers
With the development of a new line of career information products, CCHREI has turned its attention to educating young Canadians about environmental career opportunities. EnviroCareers is an interactive resource package designed as a tool for youth interested in environmental employment and will

be distributed to secondary schools, libraries, and career centers nationwide later this spring. With the creation of the EnviroCareers package, where personality traits, interests and skills, and education are all taken into account, users are given a realistic and comprehensive overview of their career options. Consisting of a CD-ROM, video, guidebooks for facilitators and youth, and tabloid, the package is intended to be interactive, interesting and, ultimately, informative for young people assessing their career options.

EnviroJob Board
With almost 1 million hits a month, CCHREI's EnviroJob Board has become the ideal recruiting tool for environmental employers. The EnviroJob Board allows employers to post their organization's job opportunities free of charge and utilize CCHREI's employment resources at the HR Center. They will soon be able to review over 5000 candidates in our Resume Bank with a unique job-matching tool. Job seekers also benefit from the EnviroJob Board, by simply filling out a one-page form they can submit their resumes online, review company profiles, and have the latest career information at their disposal in the Career Center. The EnviroJob Board is continuously improving to meet the growing needs of employers and job seekers alike

Environmental Youth Corp. (EYC)
The EYC is designed for assist recent post secondary graduates with the difficult school to work transition. The program consists of a wage subsidy incentive (ranging from $8,000 to $12,000) given to Canadian environmental employers for hiring young professionals. Organizations that participate in the project benefit from having hundreds of prescreened, work ready, promising young professionals. In operation since 1997, over 1,100 individuals have taken advantage of the Environmental Youth Corp. and are helping to substantially raise capacity in Canada's environmental sector.

In the coming months, I will be providing you with articles and information updating you on the progress of our programs. If you would prefer not to receive information please let me know and I will remove your name from our mailing list. As I am also in the process of updating our publication database, it would be greatly appreciated if you could send me your publication's name, type of publication (journal, newsletter, e-zine), how it is distributed (i.e. mail, email), how often it is distributed (annually, quarterly), and an alternate contact name and email.

Allison Cook
Communications and Marketing
The Canadian Council for Human Resources
in the Environment Industry
Suite 1450, 700 - 4th Avenue SW
Calgary, Alberta T2P 3J4
Ph. (403) 233-0748 ext. 247
www.cchrei.ca / acook@cchrei.ca

Site design and management by Travel Media, winner of Awards for Creative Excellence in Audio Visual Production at US

Our CAREERS SECTION welcomes items from Africa, North America and beyond. Please send your listings of employment opportunities, partnerships, exchanges, apprenticeships and training services by E- MAIL.

Careers by Helen Broadus. Continued from top of page.

More minorities are also beginning to acquire properties that they own and manage in the tourism and hospitality industry. Consequently, an important organization to become a member of and network with is the National Association of Black Hotel Owners, Operators and Developers (NABHOOD). This professional organization's membership consists of people of color who own, operate and develop hotels throughout the world. The creation of NABHOOD is significant in that it will be a resource for anyone interested in getting into the hospitality industry.

Preparation is the key to entering and succeeding in the tourism and hospitality industry. In addition to being personable and having exceptional customer service skills, the following preparation is recommended:

• Develop a Plan of Action. This plan may include obtaining additional education offered at one of the technical colleges, universities or tourism and hospitality schools.

• Research and talk with people in the industry. They will assist you in learning more about the industry and will become a valuable resource for future relationships. Networking and building relationships is vital for long-term success in the tourism and hospitality industry.

• Know your product and get to know the competition. Many of the non-entry-level positions involve the power of persuasion to attract vacationers and conventioneers to city, state or business establishments. You will definitely need to be able to distinguish your products and services from your competitor's products and services.

In closing, the tourism and hospitality industry can offer you an opportunity to achieve a sense of personal fulfillment in helping others to experience and appreciate all of the cultural heritage, historical legacy, adventure and entertainment of a particular attraction or destination. The tourism and hospitality industry has definitely provided me with numerous opportunities for career enhancement and progress. I have been able to advance my career through networking as well as professional training. In addition, I have been able to meet some very interesting people and travel to many parts of the world. If you are interested in learning more about the tourism and hospitality industry please send me an e-mail message at vipinc@erols.com. Good luck with your future career in this industry!


About the author: Helen C. Broadus is the Co-Founder and President of Venue International Professionals, Inc. (VIP), which is a full-service international travel and tourism-consulting company, based in the Washington Metropolitan Area. She is also the International Secretary of the Africa Travel Association (ATA) and prior to that appointment served as the President of the Mid-Atlantic Chapter of the ATA organization. She has frequently hosted official receptions for ambassadors, ministers of tourism, government officials and delegations from several high profile African nations. She has organized, coordinated and hosted many trade and tourism shows, marketing and sales blitz campaigns, and press conferences as well as conducted various tours for groups in more than twenty African nations

She was trained as a Sales Associate with the Marriott International Corporation, specializing in hotel and hospitality services. In 1997 she received the coveted Founder's Award from the Africa Travel Association for her outstanding contributions towards the continued promotion of travel and tourism opportunities for the Continent of Africa. In 1999, she received the prestigious Intercontinental Hotel Group's Award for her outstanding contributions to the promotion of travel and tourism opportunities to West Africa. She is also a frequent writer of travel and tourism-related articles and is currently writing a book about the many places on the African continent that she has visited over the years.


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