ASTA AND CLIA TO TAKE STAGE TOGETHER AT TRAVEL
INDUSTRY EXCHANGE
July 28, 2015
ASTA and CLIA to take stage together at Travel
Industry Exchange
Questex Travel Group today announced the American
Society of Travel Agents (ASTA) and Cruise Lines
International Association (CLIA) would take the
stage together for the first time in recent memory
to kick off the general session of its Travel
Industry Exchange event Sept. 15-17 at Disney’s
Coronado Springs Resort in Orlando, Florida.
Leaders of ASTA and CLIA will join the CEO of Avenue
Two Travel to share their vision for the future of
the travel agent community, the importance of
professional development and the unique needs of
millennial agents and travelers.
Ruthanne Terrero, Questex Travel Group vice
president of content and editorial director, will
moderate the panel, Raise the Bar Now: Step Up Your
Business for the Next Wave of Travelers, which will
feature Zane Kerby, president & CEO, ASTA; Thomas
Ostebo, president & CEO of CLIA; and Joshua Bush,
CEO of Avenue Two Travel.
As the top executive of ASTA, the national trade
association solely responsible for promoting and
defending the travel agent profession, Kerby is the
organization’s chief steward and primary spokesman.
ASTA’s members are responsible for 80 percent of all
travel sold in the U.S. through agencies. He joined
ASTA in February 2013 after a 14-year career with
the Global Business Travel Association (GBTA).
Ostebo leads CLIA in its mission as the unified
global cruise industry organization that helps its
members succeed by advocating, educating and
promoting for the common interests of the cruise
community. His focus includes maximizing the full
potential of the 15 CLIA offices around the world.
Ostebo is also committed to enhancing relationships
and creating greater engagement and value with all
CLIA partners, including cruise lines, travel
agency, individual travel agent and executive
partners.
Ostebo formerly was a rear admiral with the U.S.
Coast Guard, which he served as director of
strategic management, supporting strategy and budget
policy. Among his many assignments, Ostebo also
served was commander of the Coast Guard’s 17th
District, where he led operations in Alaska, the
Arctic and North Pacific. In his other senior
assignments, he served as chief of engineering &
logistics and executive assistant to the commandant.
Bush’s Avenue Two Travel, a high-end luxury leisure
travel agency, specializes in customized
experiences. Bush, who grew up in his family’s
travel business, also brings almost a decade of
experience in consumer finance and commercial real
estate. He has served on Virtuoso’s On-Site
Committee, Tour Committee and Technology Committee,
which he chaired. He also has served on and
consulted for numerous advisory boards and panels
including Luxury Travel Advisor Magazine, Fairmont
Hotels, Park Hyatt, Viceroy, Classic Vacations and
Ritz-Carlton Hotels.
Travel Industry Exchange emphasizes niche travel and
specialization, with more than 60 sessions focused
on revenue-generating niche segments, including
certification programs in luxury travel, cruise ship
travel and weddings and romance as well as
concentrated programs in technology, trends,
destinations and millennial travel.
“We are honored to bring together, for the first
time, such a distinguished group of thought leaders
to kick off Travel Industry Exchange,” said Marilyn
McHugh, Questex Travel Group vice president of
global events. “Our experts will share their
insights about the future of travel and discuss how
attendees can leverage new market dynamics and
strategies to take their business to the next
level.”
Travel Industry Exchange will bring travel
professionals and lifestyle specialists together
with international suppliers, including
destinations, hoteliers, cruise lines, tour
operators, transportation providers, technology
companies, spas and resorts. The event will include
over eight hours of one-to-one meetings,
comprehensive education including agent specialty
training and networking events and receptions.
Presented by
Africa Travel Association (ATA).
Africa may be vast but this presentation by the
Africa Travel Academy will put the diverse and
beautiful continent into today’s tourism sales
context: What to sell, how to sell and how to book
what sells. This one-hour academy led by two
recognized “Africa hands” will give you – front-line
travel advisors – know-how for getting Africa into
your sales portfolio. This one-of-a-kind destination
differs from all others, most notably because of the
high commissions and revenues it generates. Even
those who are knowledgeable and sell Africa will
benefit from attending!
SPEAKEr
ASTA
DESTINATION EXPO 2015: MARRAKECH
By
Peggy Hageman
The American Society of Travel Agents (ASTA) is well
known for their hard work on behalf of travel agents
plus their ability to host a conference that is both
entertaining and educational. But they’ve outdone
themselves with this year’s Destination Expo in
Marrakech, Morocco. Over 400 agents made the journey to
experience Morocco at #ASDE2015 and through the pre- and
post-tours that were made available to them. Over 100
trade suppliers were on hand to show them just what the
region has to offer.
Tourism accounts for 8 percent of
Morocco’s GDP and that number is growing. Morocco
receives over 10 million visitors per year, most of
whom are from western Europe. Morocco is the closest
“exotic” destination to the US yet North American
tourists make up only a small fraction of its total
visitors, about 220,000 in 2014. Granted, that’s a
big increase from ten years ago when that number was
only around 80,000 but there is still a huge
opportunity for growing the US market. How to do
that? Conferences such as this are one way, but
other factors can help too, the most important of
which could be expanded air capacity.
The night before the official opening, the
conference kicked off with a special treat sponsored
by the Moroccan Tourist Board: Fantasia at Chez Ali.
It’s dinner with a taste of Moroccan cultural
heritage, replete with musicians, acrobats, and a
show of horse and camel riding. Well into the night,
attendees were treated to indigenous songs and
dances and a seemingly endless array of delicacies.
The esteemed CEO and Director of the Moroccan
Ministry of Tourism, Abderrafia Zouitene, spoke next
and offered his country’s legendary hospitality to
the assembled group. He promised an increased
presence of Moroccan tourism within the US,
specifically an increase in air transport (hopefully
a direct NYC to Marrakech flight) as well as the
opening of two new tourist board offices most likely
in Florida and California. The conference proper
kicked off Friday morning with an opening address by
Zane Kerby, President and CEO of ASTA. Building off
the famous Mark Twain quote, “Travel is fatal to
prejudice, bigotry, and narrow-mindedness,” he
emphasized the importance of breaking down barriers
and building personal connections and trust as way
to create a better way to market destinations to new
markets. ASTA Chairman Roger Block added just how
important trips like this are, perhaps even more so
than FAM trips since one can spend much more time
learning about the destination firsthand. ASTA
itself is stronger than ever both in membership and
financially, due to the dedication of members who
make the effort to come to events such as this.
The Chairman of Royal
Air Maroc, Driss Benhima, closed the session
with the announcement of a code share agreement with
Jet Blue, subject to regulatory approval. The
agreement was signed by both airlines at a small
ceremony Friday evening before the Black and White
reception, sponsored by Royal Air Maroc at the
luxurious Hotel Selman Marrakech. The other reason
for celebration was the recent launch of Royal Air
Maroc’s first 787 Boeing Dreamliner with service
from New York’s JFK airport to Casablanca. An
additional four 787s are scheduled to be added to
RAM’s fleet by 2017.The
art of making mint tea. Photo credit: Peggy Hageman.
The next two days were filled
with educational programs designed to teach agents
more about Morocco and its travel products. Included
in the program were such diverse topics as Morocco
Luxury travel, Regional Cuisine, Women in Morocco,
Cultural Heritage, and Nature and Adventure tourism.
Attendees carried a “passport” which, when stamped
at the various seminars, led to becoming a
“certified Morocco Specialist.” The tradeshow floor
was open Friday and Saturday and spread amongst the
numerous booths were cultural exhibits such as a
Berber Saharan camp and a demonstration of the
making of mint tea.
Pre- and post-conference tours were booked solid and
allowed many of the attendees to see a larger range
of Moroccan tourism products up close at reduced
prices. These tours were organized by several tour
operators including Ya’lla, Travellink and Marrakesh
Voyages. Morocco is unique in that it has
multiple types of travel available all within very
close range, from seaside and surfing to mountains
to desert adventure to luxury and this was reflected
in the myriad of tour options available. A special
one-day trip to the city of Fes was also added to
the schedule, with air transport graciously provided
by Royal Air Maroc. The whirlwind tour gave
participants a taste of this magnificent Imperial
city.
One of the highlights of the conference was the
signing of a Memorandum of Understanding between
ASTA, the Moroccan Tourism Board and the National
Confederation of Tourism. Morocco pledged to help US
travel agents, including the possibility of creating
new FAM trips in the near future, and ASTA will help
bring a truer picture of the possibilities of
Moroccan tourism to the US.
For their part, ASTA board members were extremely
pleased with how the conference went. ASTA has
experienced renewed growth in recent years, owing to
multiple factors including a restructuring of dues,
working closely with consortiums, and focusing on
promotion and advocacy as well as on their own
financial side. This combination, plus the hard work
of staff and leadership, is making ASTA a driving
force for advocacy on behalf of travel professionals
in the US. The travel industry is still undergoing
huge change and ASTA has many topics on its slate,
including the DOT airline ancillary fee, expanded
travel to Cuba, expanded state service sector taxes,
and travel insurance. ASTA’s Global
Convention, August 29 – September 1, 2015 in
Washington, DC, promises to be a can’t-miss event.
ASTA, www.asta.org
Morocco Tourism, www.visitmorocco.com
ASTA
PARTNERS WITH ATA AT CONFERENCES AND OTHER EVENTS
ASTA
PAGES
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IDE CONFERENCE
ASTA
Researches Ways to Make the Internet Work for
Agents
In September,
2000, the American Society of Travel Agents (ASTA)
released the findings of "ASTA 2000," a five-part
research survey to explore the integration of the
Internet into agency businesses and the Society.
The research project is the first phase of ASTA's
new plan to help its members compete in the
technology-driven travel marketplace. (scroll for
more) Consumer surveys conducted by Kerr &
Downs Research Inc. indicated that although more
leisure travellers sought information from
800-numbers and the Internet than from travel
agents, travel agents remain the preferred method
of booking air and cruise travel.
When researching
and booking travel, consumers might research their
options on the Internet, but many end up making the
actual reservations some place else, often with a
travel agent. For example, only 51 out of 100
consumers who researched air fares on the Internet
actually booked their flights on the Internet. On
the other hand, 85 out of 100 consumers who used an
agent to research air travel made reservations
through the travel agent. More
DE-Asia Delegates
Experience Culture, Cuisine from Korea to
France
Alexandria,
Va.. Attendees will have the chance to experience
three elegant sit-down dining and entertainment
events during the course of ASTA's International
Destination Expo-Asia (IDE) in Jeju, Republic of
Korea, March 25-29, 2007, showcasing the cuisine
and culture of two IDE host cities&emdash;Jeju and
Lyon.
"Attendees at this
year's IDE-Asia will be treated to unparalleled
entertainment and cuisine that will give them real
insight into Korean culture that they in turn can
take back and share with their clients," said ASTA
President and CEO Cheryl Hudak, CTC. "Additionally,
guests will have a chance to experience a bit of
French cuisine, courtesy of next year's IDE-Europe
hosts, at the closing gala."
On Sunday March 25,
guests will be feted at a welcome dinner, courtesy
of the Korea Tourism Organization and Jeju Special
Self-Governing Province. This welcome event will be
a once in a lifetime opportunity for participants
to experience traditional Korean performances,
delicious food and the great hospitality of
Korea.
More
Africa Travel Magazine editions are keepers - in
demand for 5 years or more. So are the articles on
this website. That's why it's our policy to keep
material on past events and personalities
available. Need information on a past event? It may
be in our archives. Write aftrav@dowco.com
International
Destination Expo
New international
meeting will debut in Prague, March 21-26,
2006
The American
Society of Travel Agents (ASTA) is pleased to
announce the International Destination Expo (IDE),
a new education-intensive, international meeting
designed to immerse travel agents in the culture,
attractions and travel business of each year's
chosen destination. Included in the program of
events will be an open-floor trade show, one-on-one
business meetings with suppliers, product seminars,
networking events and plenty of sightseeing
opportunities. Agents who register by Jan. 1, 2006,
can take advantage of the early-bird rate of $229;
those who attend ASTA's World Travel Congress in
Montréal will receive $50 off early-bird
registration fee and pay only $179.
The show will debut
in Prague, March 21-26, 2006. The following year's
show is scheduled to be held on Korea's JeJu
Island, March 25-29, 2007.
"The IDE will be an
educational event with a strong emphasis on
classroom education and becoming a destination
specialist not only in the host country but the
surrounding region. Unlike
with most FAMs, agents who attend will have the
opportunity to be certified in the destination by
the end of the trip," said ASTA Executive Vice
President and COO Bill Maloney, CTC. "Additionally,
agents will meet with local tourism vendors in a
trade show setting. These vendors will be suppliers
that agents would normally never have the chance to
meet at a large U.S. show; they will be the smaller
vendors that agents really need to get to know in
order to thoroughly and expertly sell the
destination.
"The International
Destination Expo is not only for travel agents and
suppliers who specialize in selling the area, but
those who want to sell the area. U.S. travel
suppliers are welcome to attend the IDE, and we do
expect many will with the idea of meeting a
qualified group of agents and promoting their
product to them," he continued.
The International
Destination Expo is targeted to all ASTA members,
non-members and travel companies as an event
offering intensive education on the destination.
The program line-up in Prague begins with a series
of half-day tours, an opening general session and a
welcome event. The following two days will feature
open-floor trade shows, special events and product
and destination seminars. In 2006, the seminars
will include destinations such as Czech Republic,
Hungary, Poland, Germany, Austria, Romania,
Bulgaria and Slovak Republic. Agents will also be
able to learn about the niche markets that these
destinations have to offer, including spa, cruise
options, attractions, golf, wine and cuisine.
Exhibitors also will be conducting product seminars
so agents will be able to learn more about their
latest products and services.
Additionally, there
will be extensive pre- and post-tour offerings each
year to the destination and surrounding areas.
Prague, for example, will offer 17 tours, including
the Czech-specific Grand Tour of the Czech and
Slovak Republics and the Czech Geniuses of
Classical music. Additionally, agents can
experience all of Central Europe on such tours as
the World of Spas and the Central Europe
Adventure.
For more
information, contact ASTA's Meetings department at
meetings@astahq.com or visit www.astanet.com/conference/ide06/index.asp.
About
ASTA
The mission of the
American Society of Travel Agents and its
affiliated organizations is to enhance the
professionalism and profitability of members
worldwide through effective representation in
industry and government affairs, education and
training, and by identifying and meeting the needs
of the traveling public. The Society is the world's
largest and most influential travel trade
association with over 20,000 members in 140
countries.
ASTA's
World Travel Congress
Cutting-edge
education, a bustling trade show and lively
networking... these are the main features of ASTA's
annual conferences. From specialty events like
ASTA's Cruisefest and In-Country Study Conference,
to the premier event of the travel industry, the
ASTA World Travel Congress, this is where working
travel professionals meet, share challenges and
gather the tools they need to stay on the leading
edge of their profession.
ATA
and Africa Travel Magazine played an active role in
ASTA World Congress, providing direct reports daily
to this web site by Karen Hoffman and Robert
Eilets. As partners in tourism with ASTA for years,
we intend to increase our coverage this
year.
For
information on ASTA see the association's web site:
http://www.astanet.com/conference/index.asp
Commentary
TRAVEL
AGENTS STRIKE BACK:
Associations in
the United States and the United Kingdom have
reacted to the threat of Internet-related direct
bookings with a double-edged strategy designed to
a) help members better capitalise on the power of
the Internet and b) plant an element of reasonable
doubt in the minds of consumers about buying
through an unknown, uncertified dot-com company as
against a trained, certified and accredited travel
agency. This edition of Issues & Trends reports
on the strategies of the American Society of Travel
Agents and the Association of British Travel Agents
to safeguard their members'
livelihoods and profitability.
Research
The survey showed
that the "look-book" ratio for travel agents
exceeds that of the Internet across all travel
categories.
|
Travel
Agents
|
Internet
|
Air
|
85%
|
51%
|
Hotel
|
84%
|
50%
|
Cruise
|
88%
|
33%
|
Car
|
85%
|
55%
|
The research also
found that travel agents are the preferred option
when booking family vacations, complex itineraries
and international travel. When comparing travel
agents with the Internet, consumers said travel
agents are more convenient, do all the work and
allow them to talk to a person. The Internet, on
the other hand, is available on nights and
weekends, offers more options and gives the
consumer greater control.
However, leisure
travellers do have trust concerns when using the
Internet, citing security, difficulty finding
information and not trusting the information online
as issues.
The research
project utilised member surveys, member group
interviews, non-member focus groups, a consumer
telephone survey and existing travel industry data
to create a complete picture of the technology
landscape. This will be the basis for the Society's
future plans.
A consumer
telephone study was conducted by Kerr & Downs
in spring 2000. The agency research was carried out
by ASTA's research department and Plog Research in
Reseda, California. ASTA also called upon its
research family of 500 members to assess the level
of technology being used in agencies
today.
According to ASTA
President and Chief Executive Officer Mr. Richard
Copland: "The research shows that frequent
travellers value and appreciate the convenience and
expertise an agent offers. We also found that our
members are stepping up to the challenge and
opportunities afforded by new technology and using
the Internet in their daily operations for e-mail,
client communications, research and even booking
travel with suppliers.
"This research
project will be the cornerstone for all the
important initiatives we undertake in the coming
months. The message is clear: We must waste no time
in further integrating the Internet into our
businesses and our Society."
ASTA
World Travel Congress
Information:
http://www.astanet.com/conference/index.asp
|